The Keating Technologies Inc. Customer Service Standards (CSS) are levels of service that we strive to provide under normal circumstances when you contact us.

When you contact us by telephone:

Calls will be answered during business hours (9:00 a.m.-5:00 p.m.) unless received through a call centre or directed to voice mail.

Calls received through a call centre will be answered within two minutes unless otherwise communicated.

Voice mail messages will be returned within two business days (48 hours).

When you visit our in-person offices:

Business hours will be 9:00 a.m. to 5:30 p.m. from Monday to Friday (except statutory holidays) unless otherwise posted.

When you write to us by e-mail or contact us online:

Messages that require a response will be acknowledged and answered within two business days (48 hours).

If a conclusive response is not possible, an interim response along with an estimated date for a complete response will be provided within two business days (48 hours).

When you write to us by mail or fax:

Letters by mail or fax that require a response will be answered within 10 business days.

If a conclusive response is not possible, an interim response along with an estimated date for a complete response will be provided within 10 business days.